FAQs
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General Information
Crowntex Supplies is a comprehensive distributor of rendering, texture, cladding, and roofing materials. We serve both Melbourne and Queensland markets, offering all leading brands in the industry.
We are located in Epping, Victoria, and Yatala, Queensland with a warehouse and showroom to ensure our clients have access to all materials and finish options.
Products and Services
We offer a wide range of products, including acrylic and sand cement renders, white set solid plaster, trowel-on textured coatings, membrane and top coat sealers, cladding systems, and various roofing materials.
Yes, we can provide supply and installation services by estimating the job cost and delegating the job to one of our trusted installers (customer). We can help with various cladding systems, including EPS polystyrene, Hebel systems, Loxo panels, and Exsulite panels.
Absolutely. Our products are designed to meet the needs of both commercial and residential projects, ensuring high quality and durability.
Yes, we have a showroom with all the finishes available for you to compare and make an informed decision about your next project.
Customer Service
Our store hours are:
Melbourne Store
– Monday – Friday: 6 am – 4 am
– Saturday: 7 am – 12 pm
– Sunday: Closed
Queensland Store
– Monday to Friday: 6 am – 2:30 pm
– Weekends: Closed
Yes, we offer delivery services to ensure that our products reach your site in a timely and efficient manner. Delivery rates start from $35+, with the earliest and busy slot being 6 am – 7 am. Call us on 03 8457 0488 or 07 3208 0401 to organise your delivery.
You can contact us via email at epping@crowntexsupplies.com.au, yatala@crowntexsupplies.com.au or accounts@crowntex.com.au or call us at Epping – 03 8457 0488, Yatala – 07 3208 0401. Our team is always ready to assist you with your inquiries.
Ordering and Payment
Orders can be placed by visiting our stores, contacting us via phone or email, or through our website.
We accept various payment methods, including credit cards, AMEX, bank transfers, and cash payments at our stores.
Yes, we offer competitive pricing and discounts for bulk purchases. Please contact our sales team for more details.
You can use the Texture Order Form online and email us the order. Alternatively, for quicker confirmation, call us or order in-store with a sales member. All you have to know is what brand of texture you want, how many buckets you want, and the colour you need in the right spelling. We will give you an estimated time for the goods to be ready for collection
Product Returns and Warranty
We source our materials from reputable manufacturers and ensure they meet industry standards for quality and durability. Additionally, our knowledgeable sales team can provide detailed technical information about each product.
Yes, many of our products come with manufacturer warranties and certifications. The duration and terms of the warranty vary by product, so please inquire with our sales team for specific details.
Yes we do accept returns on standard goods within 14 days of purchase and if the product is in resellable condition. However, there is a 5% restocking fee that could be deducted on the return.
This does not apply to custom goods, i.e. tinted texture/ membrane, special orders for unique finishes, or deliveries.
If you receive damaged materials, please contact us immediately. We will promptly arrange for a replacement or offer a suitable solution to prevent any delays to your project.
Additional Support
Absolutely! Our experienced team can assist you in selecting the right materials for your specific project needs.
We periodically offer workshops and training sessions to help our customers understand the best practices for using our products. Please check our website or contact us for upcoming events.
