This Privacy Policy sets out how Crowntex Supplies Pty Ltd (referred to as “we”, “our”, or “us” in this policy) handles your personal information (including personal information collected via our website) and how to contact us if you have any questions about our management of personal information. We are committed to protecting your privacy and ensuring that our Privacy Policy complies with Australian Privacy Principles set out in the Privacy Act.
We conduct regular reviews of our policies and procedures, and we may change our Privacy Policy from time to time. The most current version of our Privacy Policy will be available on our website. A copy of our Privacy Policy is also available free of charge by contacting our Privacy Officer using the contact details set out below.
By providing information to us after viewing this Privacy Policy, you acknowledge and consent to our collection, use, and disclosure of your personal information as set out in this Privacy Policy.
The kinds of personal information we collect and hold may include:
– Your name, title, and residential or business address
– Your occupation or employer
– Your date of birth and other forms of identification (such as a driver’s license)
– Your telephone number and other contact details, including email addresses
– Records of your communications and interactions with us
– Details relating to your use of our products and services
– Credit card or debit card information
– Banking details
– Your ABN and government-related identifiers
We will collect your personal information from you directly whenever it is reasonable and practical to do so. This may include when you:
– Submit information through our website
– Deal with us face-to-face, in writing (by letter, facsimile, or email), or by telephone
– Participate in any of our events or promotions
– Submit an application, quote, purchase order and/or service request to us
– Visit our website
We collect, use, and disclose personal information reasonably necessary for our business purposes and as required by law. These purposes may include:
– Supplying our customers with products and services
– Managing the supply of our products and services
– Managing relationships with our customers and stakeholders
– Responding to enquiries about applications, accounts, and our products and services
– Assessing credit applications and/or guarantees
– Conducting checks for credit worthiness and/or fraud
– Ensuring safety on our work sites
– Conducting research, development, and marketing (including direct marketing)
– Complying with legal and regulatory requirements
We may disclose your personal information to our related bodies corporate and third parties for the purposes set out above. The third parties to whom we may disclose your personal information include:
– The manufacturers, suppliers, and contractors we use in our business
– Insurers, assessors, and underwriters
– Professional advisors and consultants (such as lawyers, accountants, and auditors)
– Debt collectors
– Your guarantors and security providers
– Credit reporting bodies, credit providers and other information providers
– Government and regulatory authorities (as required by law)
– Website hosts
– Third party service providers to whom we outsource some of our functions
From time-to-time we may use and disclose the personal information we hold about you to let you know about special offers, promotions, and products and services we think may be of interest to you. You can opt-out of receiving marketing communications from us by contacting our Privacy Officer.
We store personal information in both paper-based records and in electronic form on our systems or the systems of our service providers. We take all reasonable precautions to safeguard your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.
Under the Privacy Act, you have a right to access the personal information we hold about you, subject to some exceptions allowed by law. If you would like access to your personal information, please contact our Privacy Officer using the contact details set out below.
If you believe that the personal information we hold about you is not accurate, up-to-date, complete, relevant, or is misleading, you have a right under the Privacy Act to request that we correct your personal information.
If you have any questions regarding our Privacy Policy, or believe we have not complied with our obligations under the Privacy Act in relation to your personal information and wish to make a complaint, please contact:
In writing:
Crowntex Supplies Pty Ltd
Crowntex Supplies – Epping
1 Newmarket Lane, Epping VIC 3076
By telephone: +61 3 8457 0488
By email: epping@crowntexsupplies.com.au
We will investigate any complaints and respond to you as soon as practicable. If you are not satisfied with the way your privacy-related complaint is handled by us, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).
